Privacy Policy

By choosing to use our Website and Service, we consider it to be your freely given agreement on our policy, stated within this page.

Users' privacy and data protection rights are critically important to us and we recognize the importance of protecting the personal information we collect about you. Please read our privacy policy carefully before browsing or using our services as it describes how Urs & Mine collects, uses, stores and discloses data on our Website and any apps, applications, features or online services that are owned or controlled by us.

 

Applicability

This Privacy Policy explains how we process our users' personal information, where Urs & Mine is the Data Controller.

Our Website may contain information about or links to other websites that are outside our custody and/or control. We have no control over, and assume no responsibility for the Content, Privacy policies or practices of any Third-Party Websites, products or services. Please note that this Privacy Policy applies only to Urs & Mine. Thus, we urge our users to carefully read and review the privacy policies of each of those websites to get an understanding of how your information is being used and shared by those Third-Party Websites.

 

Information we collect

We collect and use your personal information only according to Applicable Laws. We do not want nor is our intention to solicit and knowingly collect personal information of individuals under the legal age as set in their place of residence. The Website, Service and Content are not intended for children or adolescents under the legal age If you are below the legal age, you are forbidden to use the Website and the Service.

 

Seller user account

When you sign up to our Services or sign into your account to use the Service, we will collect your personal information such as email address and account password, shop name and your brief description, sex, ethnicity, size, age category, country and profile photos where you can show as little or as much as you want from you, or not at all. You may choose to answer to questions in the Interview Section, but it's up to you what questions you answer and how. Same, you may choose to add photos of yourself in the Private Gallery Section showing as little or as much as you want from yourself. When adding products to your store, we will collect the product picture, product name, product description & keywords, product color, product scent and product price. We will also collect messages with Buyers and membership order history.

You may choose not to share with us the above personal information, which is just fine with us. If you decide not to provide us this information, we won't be able to create your account or provide you access to our Service. Not providing details about your products will result in our impossibility to upload details about your product on the Website or promote it. By choosing not to provide details about yourself, like private photo gallery or answering interview questions, will not attract Buyers' high interest in your profile and products and your sales will be disappointingly low for you.

We use this personal information as necessary for the performance of our Service or to take steps prior to providing our Services. We are collecting and using your profile picture/s, interview questionnaire, private gallery photos and products' information based on your active consent. By expressing your consent, you agree that we may collect, use, disclose, process and transfer your personal information, in accordance with this Privacy Policy.

 

Payments

When you purchase membership/s to our Services, we will collect payment information such as membership plan, payed amount, and other related payment information. We use third parties to process subscription payments. We will never collect, store or archive your credit card details.

You may choose not to reveal your credit card details to our third-party payment processors or share with us the above information. If you decide this, you will not be able to buy the membership for your account.

We use this personal information as necessary for the performance of our Service or to take steps prior to providing our Services.

 

Support Services

When you write to our support team, we will collect personal information such as your nickname or name, email address, subject, message and any other necessary details to provide you with a swift solution to your request.

You may choose not to share with us description details of your issue, or any of the above personal information, but for such case we will not be able to solve your request or come up with a solution to your problem.

We use this personal information as necessary for the performance of our Service or to take steps prior to providing our Services and to support our legitimate interests in maintaining and improving our services, understanding how our services are used and optimizing our customer service and support.

 

How we use collected information

We use your personal information for various purposes, including, but not limited to:

  • Provide, update and improve your access to our Website and Services;
  • Maintain, improve, customize and protect our Website's features and functionalities;
  • Billing and processing payments for our Services;
  • Measure traffic, analyze and monitor usage, trends and other activities;
  • Provide security and monitoring, and address technical issues and bugs;
  • Provide customer service and support, respond to your requests, questions or comments;
  • Respond to your requests, questions or comments;
  • Send you Service-related communication messages, such as messages received from Buyers/Sellers;
  • Enforce legal agreements, including our Terms and Conditions and Privacy Policy.

 

How we protect information

The security of your personal information is a top priority to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information from loss, misuse, and unauthorized access or disclosure. We limit access to personal information to employees, contractors and affiliated organizations who we believe reasonably need to retrieve that information to provide our Services. Considering the current state of technology, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect your personal information.

No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. While we use reasonable efforts to protect your personal information against the unauthorized access, use, alteration or destruction, we cannot guarantee its absolute security.

 

Information Sharing

Urs & Mine will not rent or sell your personal information to anyone. We may employ and share your personal information to third-party companies and individuals to help us operate our business, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights. Our users should know that these third parties have access to personal information to help us and them perform the Services. However, they are subject to strict contractual confidentiality obligations equivalent as it would receive under data privacy laws and are required not to disclose or use the information for any purpose other than providing our Services.

We may transfer personal information to them, to the extent that this is necessary, to the following categories of recipients: contract partners, subcontractors, IT service providers, software or hardware vendors, payment providers, market research companies, public authorities, court or arbitral tribunals, as well as competent authorities to investigate criminal offenses. We may also disclose personal information in response to a subpoena, court order or other governmental request.

You may decide to use third parties' solutions in connection to our Services. For this case, we will share or disclose your personal information to your chosen third parties' solutions. Please note that we are not responsible for the privacy and security practices of the selected third parties' solutions.

The Seller profile you create on our Website will be publicly visible to any user.

 

Age Restriction

Our Website, Service and Content are not intended for children or adolescents under the legal age. You must have reached the legal age as set in your place of residence to use the Website and the Service. We do not want nor is our intention to solicit and knowingly collect personal information for this type of audience.

If you are under the legal age, you are not allowed to register for an account and use Services or send any personal information about yourself to us. In the event that we confirm that we have collected personal information from a child or adolescent under the legal age, we will delete that information as soon as possible.

 

Contact Information

If you have any questions or suggestions regarding our Privacy Policy, the information we hold on you, or you would like to exercise one of your above data protection rights, you can contact us free of charge