Refunds & Returns

Refund Policy

Urs & Mine handles refunds on a case-by-case basis. Our experienced customer service team thoroughly review each case, complaint and query to determine if a refund is warranted. If you feel you're entitled to a refund, please get in touch with our customer service team at support@ursandmine.com.

 

Disclaimer and Limitation of Liability

The Website and Service are provided "AS IS" and without warranties of any kind. To the fullest extent permissible pursuant to Applicable Laws, we disclaim all warranties, express or implied, including accuracy, completeness, availability, security, compatibility and noninfringement. We do not warrant that the Service will be error-free, that the Website and/or Service is/are fit for your purposes, that access thereto will be uninterrupted, that defects will be corrected, that the Service is free of viruses or other harmful components, or that the Website and Service are fully secure of breach. You hereby irrevocably waive any claim against us with respect to any information you provide to Third-Party Websites (including credit card and other personal information).

Under no circumstances, including negligence, shall we be liable to you or any other person or entity for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the Service, or the conduct or actions, whether online or offline, of any user of the Service or any other person or entity. In no event shall our total liability to you for all damages, losses and causes of action whether in contract, tort (including negligence) or otherwise exceed the amount paid by you, if any, for accessing or participating in any activity related to the Service. Moreover, under no circumstances shall we be held liable for any delay or failure in performance resulting directly or indirectly from an act of force majeure or causes beyond our reasonable control.

You hereby agree to take full responsibility and utterly indemnify and hold harmless Urs & Mine for any cost, expense, loss, damages, claims, demands and liabilities, including reasonable attorneys' fees and expenses howsoever caused that may arise in relation to:

  • your uploading, posting, downloading or accessing of any content, including User Content, material and/or other information;
  • any use of the Website or the Service;
  • breach of these Terms and Conditions;
  • your violation of the rights of another user or a third party, including but not limited to their intellectual property rights or privacy rights;
  • any overt harmful act toward any other user of the Website and Service with whom you have connected via Urs & Mine;

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

You are solely responsible for all your communications and interactions with other individuals. You understand that we cannot and do not assure that other users are or will be complying with all or any of the provisions of these Terms.

The limitations, exclusions and disclaimers in this section and elsewhere in these Terms apply to the maximum extent permitted by Applicable Laws.

We make no claim that Website or Service are appropriate or available for use in any particular location. Those who choose to access the Service do so on their own initiative, agree to these Terms and Conditions and are responsible for compliance with all Applicable Laws, including any Applicable local Laws.

We reserve the right, but do not assume the obligation, to investigate any potential violation these Terms and Conditions and to remove, disable access to, or modify any user accounts and/or User Content from the Website. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of these Terms and Conditions.

If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed dissociated from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.